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Tenant in Cologne demands GAG: Broken boiler and damaged windows!
Tenants in Bocklemünd-Mengenich complain about inadequate service from GAG, despite repeated reports of damage.
Tenant in Cologne demands GAG: Broken boiler and damaged windows!
Dissatisfaction among tenants in Cologne's Bocklemünd-Mengenich is growing noticeably. In particular, the focus is on the problems with the GAG company, one of the city's larger housing providers. Tenant Daniel G. is an example of the frustrating experiences shared by many of his neighbors. In a recent report by Express It becomes clear that he reported several damages to his apartment three weeks ago that have not been repaired to date.
What is particularly annoying for Daniel G. is the defective hot water boiler. When showering, the water often becomes either unbearably cold or hot - a reflection of the poor maintenance that he has already commented on several times to GAG. Furthermore, the windows and the apartment door are in a dilapidated condition. While the windows from the 80s lead to massive drafts, the door is so damaged that a debit card can easily be pushed through. The tenant also reports that he had to wait months for new heating thermostats in the winter, which resulted in freezing temperatures in the apartment.
Communication stalls
Accessibility is also a problem. Daniel G. reports that he has made several phone calls and email inquiries in the last few days, but the GAG remained silent. He received a response claiming that he could not be reached by phone - a claim he strenuously disputes. This feeling of inaction is also reflected in the experiences of another tenant who has lived in the house for over 20 years. Loud Trustpilot She has had to deal with anonymous customer service for months and suffers from disturbed peace at night, which is only seriously addressed after threats of a rent reduction.
The tenants' complaints should not be underestimated. Another point is that most people only feel compelled to voice their complaints when they are threatened with rent cuts. A circumstance that not only costs nerves, but also puts a strain on the relationship between tenant and landlord, which is discussed in an article Tenancy law encyclopedia is discussed. It emphasizes that it is important to point out rental deficiencies to the landlord in writing and explain the consequences without putting unnecessary strain on the relationship.
Tenant rights
Some of the affected tenants, including Daniel G., have already prepared a sample letter to legally assert their concerns. It is clear that they take their rights seriously and no longer want to be satisfied with the GAG's inadequate answers. The pressure is growing on the company to remedy the grievances as quickly as possible and to ensure the satisfaction of their tenants.
Ultimately, it turns out that the amount of unfinished inquiries and the ineffectiveness of the communication channels between tenants and GAG represent a serious problem with the quality of living in Cologne. Tenants of Bocklemünd-Mengenich are now demanding a timely and proper solution to their concerns before their patience is completely exhausted.